Office

Top Tips to Prepare Your Office for the Future

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Reading Time: 4 minutes

The world of work is changing rapidly. To keep up, businesses must ensure their offices are ready for the future. This means embracing new technologies and working methods to increase efficiency and flexibility. Whether it’s through cloud solutions or modern workplace arrangements, preparing your office for the future is crucial.

Embrace Cloud Solutions for Enhanced Flexibility

Benefits of Cloud Services

Cloud services offer numerous benefits for businesses. One of the most significant advantages is flexibility. Your team can access critical data and applications from anywhere with cloud solutions. This is especially useful if your employees work from different locations or need to travel frequently. They can still complete their work without being tied to a physical office.

Another advantage is cost savings. Cloud services reduce the need for expensive hardware and the associated maintenance costs. You can scale your resources up or down based on your current needs, paying only for what you use. This makes budgeting more straightforward and more predictable.

Security is also a key benefit. Cloud providers invest heavily in security measures, which means your data is often safer in the cloud than on local servers. Regular updates and patches are applied automatically, reducing the risk of security breaches.

Implementing Cloud Solutions in Your Office

To start using cloud solutions, assess your current needs and goals. Identify which tasks and processes can benefit the most from cloud migration. This might include data storage, collaboration tools, and customer relationship management systems.

Next, choose a reliable cloud service provider. Look for one with a strong track record in security and customer support. Once you’ve selected a provider, plan the migration process carefully. Start by moving less critical services first to minimise disruptions. Train your staff on how to use the new cloud tools effectively.

Finally, continually monitor the performance of your cloud services. Make adjustments as needed to ensure they meet your business goals. Regularly review security protocols and backup procedures to keep your data safe.

Upgrade Your Network Infrastructure

Improving Network Performance

A robust network infrastructure is essential for any modern office. Upgrading your network can significantly improve performance, resulting in faster data transfer and more reliable connectivity. Start by assessing your current network setup to identify any weak spots or areas for improvement.

One way to boost network performance is to upgrade your hardware. Invest in high-quality routers, switches, and access points. Ensure they are positioned optimally to provide the best coverage and minimise interference. Regularly updating your firmware and software also keeps your network running smoothly.

Another critical factor is bandwidth. Ensure you have enough bandwidth to support all your devices and applications, mainly if you use bandwidth-intensive services like video conferencing or cloud applications. Consider engaging with a professional to analyse your bandwidth usage and make recommendations based on your specific needs.

Ensuring Robust Network Security

Keeping your network secure is just as important as keeping it fast. Start by implementing solid passwords for all devices and regularly updating them. Use firewalls and antivirus software to protect against cyber threats.

Another critical step is to segment your network. This means creating separate networks for different types of traffic, such as guest access, employee use, and critical systems. Segmentation makes it harder for malicious actors to access sensitive information if they breach one part of the network.

Regular security audits are also crucial. Conducting these audits helps you identify and fix vulnerabilities before they can be exploited. Employee training is vital as well. Teach your team about best practices for network security, such as recognising phishing attempts and using secure connections.

Adopt a Modern Workplace Approach

Flexible Workspace Arrangements

Creating a modern workplace means designing flexible workspaces where employees can thrive. Flexible workspace arrangements can include hot-desking, shared spaces, and private areas. This approach helps accommodate different working styles and increases productivity.

Hot-desking allows employees to choose their workspace based on their daily needs. If someone needs a quiet area for focused work, they can select a private nook. For collaborative tasks, shared spaces facilitate teamwork and communication. This flexibility can make your office more attractive to potential employees, as modern workers often prefer adaptable work environments.

Another benefit of flexible workspaces is better space utilisation. Instead of having fixed desks that might be empty at times, you can optimise office space based on actual usage. This can lead to cost savings and a more dynamic office environment.

Utilising Collaboration Tools

Collaboration tools are critical to a modern workplace. They help teams work together seamlessly, even if they’re not in the exact location. Tools like Microsoft Teams, Slack, or Zoom can improve communication and project management.

These tools offer video calls, chat, and file-sharing features that keep everyone connected. For example, team members can quickly share updates in a chat, schedule meetings with video calls, or collaborate on documents in real time. This creates a more efficient workflow and eliminates the need for endless email threads.

Collaboration tools also help manage projects and tasks. Many platforms have project management features that let you assign tasks, set deadlines, and monitor progress. This ensures everyone stays on the same page and projects progress without delays.

Leverage Technology Consulting for Strategic Growth

Expert IT Planning and Strategy

Technology consulting can be a game-changer for business growth. It involves working with experts to develop a strategic plan for your IT needs. This ensures your technology investments align with your business goals.

Consultants can help assess your current IT setup and identify areas for improvement. They assist in designing a customised strategy that includes upgrading infrastructure, implementing new technologies, and enhancing security. With a solid plan, you can avoid wasted resources and focus on solutions that bring the best return on investment.

Regularly reviewing and updating your IT strategy with the help of consultants ensures your business remains agile. As new technologies emerge, expert guidance helps you make informed decisions that keep you ahead of the competition.

Staying Ahead with Technological Innovations

The tech landscape is constantly evolving. Staying ahead requires continuous learning and adaptation. Technology consulting services help you stay updated with the latest innovations and trends.

Consultants provide insights into emerging technologies that can benefit your business. These can include advancements in cloud computing, artificial intelligence, and cybersecurity. You can quickly adopt new tools that improve efficiency and productivity by staying informed.

Innovation is critical to long-term success. Your business can leverage cutting-edge technologies to drive growth with the proper consulting support. This proactive approach helps anticipate market shifts and stay competitive.

Conclusion

Preparing your office for the future involves embracing new technologies and flexible work arrangements. You can create a more efficient and adaptable business by integrating cloud solutions, upgrading network infrastructure, adopting modern workplace practices, and leveraging technology consulting. These steps improve daily operations and position your company for long-term success.

Investing in the right technology and strategies is essential. It helps stay competitive, meet employee needs, and drive growth. If you’re ready to take the next step in future-proofing your office, contact Atlantic Digital today. Let our managed IT services in Melbourne help you navigate the complexities of modern business technology and set your company on the path to success.

Connectivity on the Big Jobs: Why WAN Uptime and AI are transforming Mining

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Reading Time: 4 minutes

Mining has always been about big jobs, big machinery, and big expectations. But now, it’s more than that. In today’s high-tech, data-driven world, mining relies on robust connectivity and cutting-edge artificial intelligence (AI) to keep operations safe, efficient, and profitable. It’s no longer just about digging deep—mining companies need to stay connected and leverage AI to keep ahead of the competition. 

So, let’s talk about why WAN (Wide Area Network) connectivity is critical for modern mining operations, how AI is reshaping the industry with innovations like semi-autonomous vehicles, and why a reliable Managed Service Provider (MSP) is crucial to keep everything running smoothly. 

WAN Connectivity: The Backbone of Mining 

Think about your average mine site—it’s huge. These sites are often spread out over vast areas, and they need to be connected to headquarters, remote workers, and external systems. This is where WAN comes in. It ensures data, voice, and video communications flow seamlessly across the site and beyond. 

Without strong WAN connectivity, you’re working blind. Connectivity is crucial for real-time decision-making, especially when dealing with complex machinery and remote operations. If your WAN goes down, critical systems—like monitoring equipment or safety protocols—may fail. This could leave your team unaware of dangerous situations, affecting everything from safety to productivity. 

Take haul trucks, for example. These massive vehicles—often the size of a small house—move tonnes of material across mine sites. WAN enables real-time tracking of these vehicles, ensuring their routes are optimized, fuel is monitored, and safety is maintained. This kind of connectivity is essential for modern, semi-autonomous vehicles, a growing trend in mining. 

Downtime: The Million-Dollar Problem 

Let’s get real: downtime in mining isn’t just frustrating; it’s financially crippling. A single day of downtime on a mine site can cost millions of dollars. When the network goes dark, machinery sits idle, workers can’t communicate, and the entire operation grinds to a halt. For mining companies, every hour of downtime eats into slim margins, jeopardizing production targets and long-term contracts. 

Take the recent figures from Forbes’ “AI innovations in mining”; article just one mining dump truck can cost between $4 million to $6 million. That’s not even factoring in the maintenance costs or the downtime when those trucks aren’t operational. Now, imagine losing your entire fleet of vehicles for even a few hours due to a connectivity issue—it’s a disaster. 

But it’s not just about the financial hit. WAN downtime also puts your team’s safety at risk. Mines rely on continuous monitoring systems for things like gas leaks, equipment failures, and environmental conditions. If those systems go offline, you’re increasing the risk of accidents and damage to equipment, which could have catastrophic consequences. 

AI and Semi-Autonomous Vehicles: The Future is Now 

So, how does AI fit into this picture? In a big way. Mining is no longer just about heavy machinery—AI is transforming how we dig, transport, and process resources. From improving productivity to enhancing safety, AI is making mining smarter, safer, and more efficient. 

Semi-autonomous vehicles are one of the most exciting developments. These massive machines are capable of navigating mine sites with minimal human intervention, thanks to advanced AI systems. They communicate in real time with central control systems via WAN, gathering and sharing data on fuel levels, road conditions, and even potential hazards. According to viso.ai’s “7 Cutting-Edge Applications of AI in Mining” article, AI can predict maintenance needs, reducing costly downtime by addressing issues before they become problems. 

But here’s the catch: all of this relies on uninterrupted WAN connectivity. AI-powered vehicles and equipment need constant data streams to function optimally. If the network fails, the vehicles stop, and productivity nosedives. Mining companies must ensure their WAN infrastructure is robust enough to support these new technologies. 

AI Innovations: Smarter Mines and Safer Operations 

It’s not just vehicles benefiting from AI. The Forbes article highlights the fact that AI can be used to monitor equipment in real time, optimising maintenance schedules and preventing breakdowns before they happen. For example, AI systems can predict when a haul truck’s engine is about to fail, allowing maintenance teams to address the issue before it results in significant downtime. 

AI also plays a huge role in safety. AI technology can now be used to monitor worker behaviour and identify safety risks. AI systems can track everything from people working too close to dangerous machinery to missing safety guards. This kind of real-time safety monitoring not only prevents accidents but also keeps operations running smoothly. 

In fact, AI systems have the potential to replace humans in hazardous areas, making mining safer while boosting efficiency. An example is the use of ‘computer vision’ to oversee scraper conveyors, reducing the need for human operators and saving money on labour costs. By keeping people out of dangerous areas and using AI for real-time monitoring, mining companies can reduce the risk of accidents and maintain continuous operations. 

Why You Need an MSP to Keep Uptime at Maximum 

Given the importance of WAN connectivity and the growing reliance on AI in mining, it’s clear that keeping your network up and running is critical. But who’s responsible for ensuring that? 

Enter your MSP—your go-to partner for managing and maintaining the technology infrastructure that powers your mine. A trustworthy MSP will keep an eye on your WAN 24/7, identifying and addressing issues before they result in downtime. For an industry where every second counts, having this kind of support is invaluable. 

But not all MSPs are created equal. When choosing an MSP, look for one with experience in heavy industries like mining. They’ll understand the unique challenges you face, from harsh environmental conditions to the need for constant uptime. 

Also, make sure your MSP offers strong Service Level Agreements (SLAs) that guarantee minimal downtime. And don’t forget about disaster recovery—if things go wrong, you need a plan in place to get back online quickly. 

The Bottom Line: AI, Connectivity, and the Future of Mining 

Mining is changing, and it’s changing fast. AI is driving this transformation, from semi-autonomous vehicles to predictive maintenance systems, all while improving safety and efficiency. But none of this works without robust WAN connectivity. 

The cost of downtime in the mining industry is simply too high to ignore. Whether it’s the financial hit of lost productivity or the safety risks posed by a lack of real-time monitoring, keeping your network running smoothly is non-negotiable. 

That’s why engaging a reliable MSP is one of the smartest investments you can make. With the right partner managing your WAN infrastructure, you can focus on what matters—extracting valuable resources—while they ensure your technology keeps pace with the demands of modern mining. 

In a world where connectivity and AI are king, staying ahead means staying online. 

Meet Pete Interview

Meet Pete: What does being a Service Delivery Manager mean to you?

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Reading Time: 3 minutes

Welcome to our latest interview, where we explore the dynamic world of service delivery!

Today, we chat with Peter, one of our amazing Service Delivery Managers who shares insights on maintaining a positive team culture, especially in challenging times. Discover the importance of celebrating every effort, the joy of positive feedback, and the exciting future trends in the industry. Whether you’re just starting out or looking to deepen your knowledge, this interview has something for everyone. Let’s dive in!

How do you foster a positive team culture, especially when dealing with challenging service delivery situations? 

Everyone involved in a challenging situation has their own stressors to deal with and relationships to maintain both in and out of the workplace, but we are all working towards the common goal of resolving an issue or completing a task for the betterment of the customer’s business.

Keeping that in mind helps to keep the difficult conversations objective and creates an environment of mutual trust and respect.

Genuine gratitude is also very important. It is great to celebrate the wins with the team members who have successfully completed the work, but what about the extra effort being put in elsewhere to allow that to happen?

For example, while an engineer is working through a high priority incident, others are pulling out all stops to maintain the quality of support our customers have come to expect. The extra effort put in takes many forms, and so does the appreciation.

In your opinion, what’s the most rewarding part of working in managed services?

Positive customer feedback, for sure. It gives you a little bit of a boost, but it is much more impactful than that. The few extra moments it takes to share specifics can change someone’s trajectory.

I started in managed services at Service Desk level some years ago. It was a positive review from a customer who made the recommendation to my supervisor that I should pursue a career in Service Delivery. Needless to say, the feedback was followed up on and taken very seriously.

What advice would you give to someone just starting their career in service delivery?

‘Know enough to know that you don’t know enough’. IT is so broad, so nobody can be an expert in absolutely everything. Always learn as much as you can, but know your limitations and actively listen to people who know more than you do.

Service Delivery can also be challenging as there are competing priorities and deadlines, especially when everything is urgent. The most important thing is to stop and think clearly before making decisions and to communicate well and often.

Looking ahead, what exciting trends or changes do you see shaping the future of service delivery? 

I think the relationship development aspect will remain the cornerstone of service delivery, but the technology changes that will take place over the next five years across all industries will be profound.

AI features so heavily in most conversations around IT, but it is no gimmick. Chat GPT launched around this time of the year in 2022. Microsoft Copilot launched only a few months later allowing businesses to use AI while retaining ownership of their data. The momentum that these innovations have gained in a very short time is astounding.

At the moment, still in its infancy, AI decodes language and produces relevant content from text summaries to images and computer code. There is no doubt in my mind that it will continue to surprise us with what it will be able to do as it matures.

But, don’t forget to secure your environment before you use it. It can find anything it has access to.

What feedback have you received from clients that reflects the impact of your service delivery efforts on their business? 

Atlantic Digital is passionate about doing the most with what you have. We are often thanked for being open and transparent about the service and for finding solutions within the technology stack that the customer already has.

The other feedback I commonly receive is for our on-site support. Atlantic does a lot to support our customers face to face. There are several members of my team who are supporting businesses in a staff augmentation capacity and others who travel out to site to make things like SharePoint migrations less daunting for the cutover. I receive regular positive feedback about the quality of their work.

We also provide advice and support during audits. I attended one recently where the customer successfully obtained ISO27001 certification. That one speaks for itself, but I did get a gift box too. Thanks for that!

How do you ensure that your team remains agile and responsive to the changing needs of the organization and its clients? (Systematic) 

Road mapping and risk management with the customer are the most effective ways to do this.

We gradually work with the customer make their environment more functional and secure to a point where our support becomes proactive and future-facing.

We have continuously improved our systems and processes so that at all levels of Atlantic, there are processes in place to identify opportunities for improvement and risk within the customer environment.

IT

Essential IT Upgrades for a Future-Ready Office

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Reading Time: 5 minutes

Technology is changing quickly, and keeping up can be tough for any business. One way to stay ahead is by making essential IT upgrades. These upgrades can ensure your office is ready for the future, boosting productivity and enhancing security. From cloud solutions to modern workplace tools, the right IT changes can make a big difference.

A significant upgrade to consider is moving your data to the cloud. Cloud storage and collaboration tools can improve how your team works together, making it easier to access and share information. Additionally, upgrading your network infrastructure and internet speeds can enhance overall performance, helping employees do their tasks faster and more efficiently.

Strengthening your office’s cybersecurity is another critical step. With the right tools and training, you can protect sensitive information from cyber threats. Implementing features like multi-factor authentication adds an extra layer of security. Lastly, creating a modern office environment with smart technologies and flexible workspaces can boost morale and efficiency. These upgrades will not only prepare your office for the future but also support a more dynamic and productive workforce.

Upgrading to Cloud Solutions

Benefits of Cloud Storage and Collaboration Tools

Cloud storage offers many benefits that make it an essential tool for modern businesses. One major advantage is accessibility. Employees can access their files from anywhere, whether they are in the office or working remotely. This flexibility enhances collaboration, as team members can work on documents together in real time. Cloud storage also provides robust data security, protecting sensitive information with encryption and regular backups. Additionally, it reduces costs associated with maintaining physical servers and hardware.

Popular Cloud Services for Businesses

Several cloud services stand out for their reliability and features. Microsoft OneDrive and Google Drive are popular choices for their easy-to-use interfaces and integration with other productivity tools. Dropbox offers strong file-sharing capabilities and extensive third-party app support. Business-focused services like Amazon Web Services (AWS) and Microsoft Azure provide scalable infrastructure solutions, perfect for growing companies. Each service has its unique features, allowing businesses to choose the one that best fits their needs.

Steps for a Smooth Cloud Migration

Migrating to the cloud requires careful planning to ensure a smooth transition. First, assess your current IT environment to understand what needs to be moved and what can stay on-premises. Develop a migration strategy that includes a timeline, responsibilities, and key milestones. It’s important to inform and train your employees about the new system to reduce resistance and ensure they know how to use the new tools effectively. Finally, test the migration process on a smaller scale before fully committing, ensuring that any issues are resolved without affecting the entire business.

Strengthening Cybersecurity Measures

Essential Cybersecurity Tools

Strong cybersecurity measures are crucial for protecting your business against threats. Some essential tools include antivirus software, which detects and removes malware, and firewalls, which control incoming and outgoing network traffic. Intrusion detection systems (IDS) help monitor and detect suspicious activities on your network. Encryption tools protect sensitive data by encoding it, making it accessible only to authorised users. Regular vulnerability assessments can identify weak points in your security setup, allowing you to address them proactively.

Best Practices for Employee Training

Employee training is pivotal in preventing cybersecurity incidents. Start by educating employees about common threats such as phishing and how to recognise suspicious emails and links. Regular training sessions should cover the importance of strong, unique passwords and the use of password managers. Teach staff how to report potential security incidents quickly. Creating a culture of cybersecurity awareness ensures that everyone in the organisation understands their role in protecting the company’s data and systems.

Implementing Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) adds an extra layer of security by requiring multiple forms of verification before accessing systems. This could include something the user knows (like a password), something the user has (like a smartphone), and something the user is (like a fingerprint). Implementing MFA helps prevent unauthorised access, even if passwords are compromised. It’s a simple yet effective way to enhance security across all your business’s digital platforms. Adoption of MFA should be part of a broader strategy to secure sensitive data and applications.

Enhancing Network Infrastructure

Upgrading to High-Speed Internet

Upgrading to high-speed internet is critical for modern businesses. Faster internet speeds mean quicker data transfers, efficient cloud access, and improved communication. High-speed internet supports video conferencing, which is vital for remote teams. It ensures that your employees can access online resources quickly without lag or downtime. Faster connections also enhance the customer experience by ensuring that your online services load quickly and run smoothly. Upgrading to high-speed internet provides the backbone for all your digital operations, enabling seamless and productive workflows.

Benefits of Modern Network Hardware

Modern network hardware brings many benefits, including improved speed and reliability. Up-to-date routers and switches provide better network performance, minimising latency and downtime. Advanced hardware also offers enhanced security features, protecting your network from potential threats. With modern equipment, you can manage larger volumes of data more efficiently, supporting growing business demands. Scalable hardware solutions allow your network to grow alongside your business, ensuring that your IT infrastructure can handle future needs without significant overhauls.

Importance of Network Monitoring

Network monitoring is essential to maintaining a healthy IT environment. Continuous monitoring helps detect and resolve issues before they escalate, reducing the risk of outages. It allows for quick identification of bottlenecks that can slow down business processes. Regularly monitoring your network can also help prevent security breaches by spotting unusual activities early. With network monitoring tools, you get real-time insights into your network performance, helping you make informed decisions to optimise efficiency and productivity.

Creating a Modern Workplace Environment

Integrating Smart Office Technologies

Integrating smart office technologies can transform your workplace environment. Smart lighting and climate control systems create comfortable working conditions while reducing energy costs. Automated meeting room booking systems simplify scheduling and improve space utilisation. Advanced communication tools, such as interactive whiteboards and video conferencing systems, enhance collaboration and information sharing. These technologies streamline workflows and foster a more productive and engaging work environment.

Benefits of Flexible Workspaces

Flexible workspaces offer many advantages, such as increased employee satisfaction and productivity. Allowing employees to choose where and how they work can lead to higher morale and better work-life balance. Flexible office layouts, with hot-desking options and collaborative zones, encourage creativity and teamwork. They also allow for better space management, as businesses can adjust their workspace needs based on team sizes and project requirements. Flexibility in the workplace can attract top talent looking for a modern and adaptable work environment.

Tools for Remote Work and Collaboration

Remote work tools are essential for supporting today’s dispersed teams. Applications like Microsoft Teams and Slack facilitate real-time communication and collaboration. Cloud-based project management tools, such as Trello and Asana, help teams stay organised and on track with their tasks. Virtual private networks (VPNs) ensure secure access to company resources from remote locations. Collaboration tools also include document-sharing platforms like Google Workspace and Microsoft 365, allowing team members to work on files simultaneously. These tools enable seamless remote work, ensuring that your team remains connected and productive, regardless of location.

Conclusion

Upgrading your IT infrastructure with cloud solutions, strong cybersecurity measures, modern network hardware, and smart workplace technologies can dramatically boost business efficiency and growth. Adopting high-speed internet, integrating smart technologies, and fostering flexible work environments empower employees to deliver their best work. Continuous monitoring and regular updates ensure your systems remain secure and efficient.

If you’re ready to enhance your IT infrastructure and create a modern, efficient workplace, Atlantic Digital can help. We specialise in designing, supporting, and maintaining robust IT solutions. Contact us today to discover how we can support your business with customised IT support services tailored to your needs.

Why Work with a vCIO 1030x687 1

Why Work With a Virtual CIO

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Reading Time: 3 minutes

It’s a busy world.  I am busy, you are busy. Even our kids are busy…  Busy, busy busy!!!

Technology is changing at a rapid pace.  Very few of us have the time (or the inclination) to keep up with it.

Even if you did have the time to keep up with technology change in your industry, chances are you would not have the time to think strategically about it, analysing, comparing and contrasting the different tech options to decide which best fits your specific businesses problems.  You are probably just too busy, right?

In today’s business world where everyone has got a degree (or two), the nature of work, especially knowledge work, has become increasingly specialised.  Think about Law for example.  Not too long ago we used to study Law and become a Lawyer.  You could specialise in criminal, family, commercial and tax law. Nowadays there is a specialisation for law in all walks of life; banking, environmental, media, consumer, international, civil, public administration…. and the list goes on.  IT has gone down the same path.  Not too long ago we used to study IT and become an IT Nerd (or their less helpful cousins, Geeks).  You could specialise in hardware, software application development or infrastructure. Nowadays there is a specialisation for architecture, artificial intelligence, IOT, machine learning, cloud, cyber security, networking, communications, data management….and so on and so forth.

Within this context, as your SME grows and changes to suit the shifting commercial environment, you have a couple of options:

  1. Hire a Jack of all Trades IT person, someone with some knowledge of all areas who can think at a strategic level and deliver at the desktop level. At an annual cost of $150-200k per year. The downside here, besides the significant price-tag, is the challenge of finding the right person.  There is also the time investment of getting them up to speed and, if they are capable, they may be difficult to keep engaged and retained for the medium to long term.
  2. Engage a trusted technology partner and use them as a vCIO. “What is a vCIO” I hear you say?  Let me bring you up to speed…..

A vCIO (Virtual Chief Information Officer) is a high-level IT professional who provides strategic guidance and leadership to a company, but does so remotely, typically through a Managed Services Provider (MSP). The vCIO acts as an outsourced CIO, delivering the same benefits as an in-house CIO without the high cost of employing a full-time executive.

A vCIO provides a wide range of services, including:

  1. IT strategy and planning: The vCIO helps the company develop an IT strategy that aligns with its overall business goals.
  2. Budgeting and cost management: The vCIO assists with developing an IT budget and ensures that the company is maximizing its IT investment.
  3. Risk management: The vCIO helps the company identify and manage IT-related risks, including cybersecurity and data privacy threats.
  4. Vendor management: The vCIO helps the company select and manage its IT vendors, ensuring that the company is getting the best value for its investment.
  5. Technical expertise: The vCIO provides the company with access to a wide range of technical expertise, including cloud computing, networking, security, and data management.

The vCIO model is becoming increasingly popular for small and mid-sized businesses, as it allows them to access high-level IT leadership and expertise at a fraction of the cost of employing a full-time CIO.

With over 25 years of experience in the IT industry, Atlantic Digital is well-equipped to provide businesses with the high-level IT leadership and expertise they need to succeed. Our team of experts has a deep understanding of the various industries and the unique needs of each, and we are always available and responsive whenever you have a need.

Atlantic Digital believe that every business deserves access to the best IT support and services, regardless of size or budget. That’s why the business offers a comprehensive vCIO service, designed to provide clients with the same benefits as an in-house CIO, but at a fraction of the cost.

Whether you’re looking for help with IT strategy and planning, budgeting and cost management, risk management, vendor management, or technical expertise, Atlantic Digital has the experience and expertise to deliver. The vCIO service, you can rest assured that your business is in good hands, and that your IT investments are delivering the results you need to succeed.

So if you’re looking for a reliable and experienced IT provider to support your business growth, look no further than Atlantic Digital. We’re here to help, and we’re ready to get started.

Roadmapping Your Digital Strategy

Roadmapping Your Digital Strategy

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Reading Time: 6 minutes

I think we can all agree that if you want to have a successful business you need to have a strategy, right?  As a leader or business owner, you have talked to your mentors and valued advisors, accountants and lawyers and you all concur with the plan.  It is simple and effective, right?  You know your target market, your product/service mix is clear, partners and suppliers are identified and supporting technologies chosen.  Your workforce knows what they need to do to be successful and your differentiators and go-to-market strategy for 2023 and beyond have an edge on the competition.  No need to waste time documenting it when that will take time away from actually executing it, right?  WRONG!

You see, something happens when you start to write down the plan that is in your head and in the heads of other members of your team. What was once a group of (perhaps well ordered) thoughts, becomes a visual image in the form of words.  Still not crystal clear, but a lot clearer, especially to new team members or those with a different (read diverse) background, education or perspective. These team members, likely to be the senior members of your business, will then ask questions to clarify their understanding and they will give new information and opinions that supplement what you thought were the best possible ideas.  The strategy will get tweaked and sometimes parts of it will change completely based on the new information and additional viewpoints.  At the end of this process the strategy is likely to be much better than it was when it was rolling around inside your own brain.

Another thing happens during this process; something far more powerful than the improvement of the strategy itself!  The communication process leads to engagement, alignment and commitment to the execution of the strategy.  Add to this the action planning process to map out the execution of the strategy over time and you have something even more potent, because once you start measuring the execution of the plan, you can better manage its implementation.  What you measure, you can manage. Don’t ever forget this concept; what you measure, you can manage.  A dearth in measurement makes the day to day, tactical management of any strategy nigh on impossible.

The same communication, improvement, alignment and commitment magic occurs whether we are talking about the development of an overarching business strategy, a marketing strategy, a HR strategy or a product development strategy.  To show you how this can work for your business, the below looks more closely at the development and articulation of a digital strategy and tactical execution via a road-map.

Development and Execution of a Digital Roadmap – Understanding the Battle Field

Today’s business strategy, both the theory and its practice, has roots embedded in military warfare.  How far back and from what nation or civilisation…it’s not clear. One thing that is clear though, is that you cannot fight a war (or build a business) in a void.  Imagine a battlefield.  Be it thick lush rainforest, sand dunes or mulga scrub, the terrain will impact your attack and defence plans.  How about the competition, your enemies; Sun Tzu’s famous quote is instructive, “Know your enemy and know yourself and you can fight a hundred battles without disaster.”  In the business context this is about understanding the competition and their product/service offering, being clear on your own offering and the underlying capabilities of your team and your organisation.  Apply this to the development of a digital strategy and roadmap and ask yourself:

  1. What does the digital environment look like; is it dated racks, servers and MSDos-esque software, or best of breed, cloud based systems?
  2. What is the existing digital security like? E8 compliant, or wormholes everywhere?
  3. How supportable is the existing technology infrastructure, both locally and remotely?
  4. How manageable or useable is the hardware, especially in a hybrid world; old desktops or is there a fleet of slick new, work-anywhere laptops

Once you have answered these questions you are only just at the starting line.  You have positioned yourself on the roadmap to your technological future.  In process mapping terms, you have adequately described your “As Is”.  In order to get to your “To Be” position, more thought is required:

  1. What is the objective of the technology to be used; what business plans and outcomes must it support?
  2. Is the existing technology infrastructure scalable to support business growth in terms of volume, users, geographic diversity etc.?
  3. What is falling apart and in need of urgent attention/replacement to avoid a catastrophic breakdown in production/revenue?
  4. What systems are limiting business growth?
  5. What software is out of date, unsupported or nearing end-of-life?
  6. What improvements will create a huge step change in the way you execute your business, or, will create multiple time/cost efficiencies that will, over time, accumulate to have a significant impact on systems reliability, security or performance?

Answering the above questions is instructive in understanding where you want to be in your digital landscape; at first glance.  However, this stage of the digital road-mapping process also invites a lot more questions that generate options.  And these options need to be considered and evaluated.  Once the options are considered and decisions are made, there is the matter of priorities.  How do these changes and improvements fit into the overall business strategy roadmap? And what is the financial cost?

However, before you do this I’d encourage you to ask yourself one more question; “Do I want to play the game, change the rules or change the game”?

Play the Game, Change the Rules or Change the Game

This is a question of innovation appetite. Do you want to use technology to create a competitive advantage against your opponents?  Is this even possible in your industry?

Perhaps you just want to play the game: this means limiting spend, working technology assets hard and minimising risks as they become evident.  Perhaps this is enough to support the business in the executing of its overall strategy and satisfies the ROI expectations of the investors.  No problem!  Consider the options, make your priorities and create your digital roadmap.

Or perhaps you want to play the game and also change some of the rules to give you a technological advantage over the competition: this means exploring technology options more broadly, considering tech advances and learnings from other industries, taking measured risks and investing in the future, rather than protecting what you have now.  This strategy is likely to raise some investor eyebrows and elicit concerns.  However, through solid research and a bit of effort, risks can be identified and mitigated. No problem!  Consider the options, make your priorities and create your digital roadmap.

Finally, for all of the out of the box thinkers out there, maybe you want to implement a new/untested technology in your industry or geographic market; one that will put the cat amongst the pigeons.  Consider a technology that you or one of your people saw while abroad on holidays, or imagined while thinking deeply on a significant business challenge.  Maybe you could create your own technology, like Atlantic Digital has done with the in-house development of its proprietary Adonis ITSM, or otherwise change the game through the application of an existing technology in a way that has never before been imagined? This strategy is very likely to create some opposition amongst the powers that be!  Unless of course there is open communication, deep consideration of the risks and plans to mitigate them, alignment, and ultimately a firm commitment to the plan.  Once again, no problem, create your digital roadmap.

Measure and Manage across the 5 Digital Pillars

The last this to consider for any complete roadmap is addressing the 5 digital pillars:

  1. Security
  2. Supportability
  3. Manageability / Useability
  4. Scalability
  5. Future/Growth

Most of these have been touched on above.  However the main reason for repeating them here is a reminder to consider how your business will measure the success of roadmap implementation for each of the pillars.  Once again this will depend largely on your digital landscape and business strategy.  Remember, regardless of the way you measure success, make it transparent for the appropriate people in your team to support the management of the plan.  Partnering with a trusted MSP like Atlantic Digital can make this entire process seamless.

Summary

In summary, any successful business that relies on technology needs a digital strategy and roadmap.  The strategy/roadmap development and communication process leads to engagement, alignment and commitment to the execution of the strategy.  While developing your roadmap, first seek to understand your digital landscape and be clear on how technology must be integrated and configured to support the overall business strategy.  Decide if you want to play the game, change the rules or change the game.  Do the work to manage and mitigate the risks of your chosen approach, then prioritise, set you budget and finalise your digital strategy.  Finally, don’t forget to consider the 5 digital pillars and measure progress to ensure you are able to successfully manage the execution of your roadmap.  Happy travels!

 

 

 

Leadership in a Hybrid Digital World

Leadership in a Hybrid Digital World

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Reading Time: 6 minutes

The world changed in early 2020; for better or worse, who knows for sure.  For business leaders, COVID was just another challenge in a never ending list of challenges to overcome, risks to manage and opportunities to leverage.  For employees who were able to work from home (WFH), the first year was a difficult time adjusting to the new world of work.  Thank goodness for the technology that enabled WFH and for the people who set up literally millions of home offices across the globe.

In hindsight, it’s fair to say that, for employees, COVID’s silver lining was the advent of hybrid working; less travel time, more time with family and greater flexibility around when and where work is completed.  For people leaders and managers, however, hybrid working creates a conundrum.  How do they ensure that all of these positives for employees translate into positives for the business – or at least not negatives such a less peer to peer collaboration, reduced trust with managers or customers or declining revenue and profit?

Perhaps the novelty will wear off for employees and they will return to the office soon.  Maybe a lack of productivity while working from home will create a situation where WFH is seen as unviable for certain roles, companies or industries.  Or perhaps managers and people leaders will encourage or direct employees to return to the office because culture/business indicators are dropping. Only time will tell.

Whatever legacy COVID and hybrid working leaves on the world of work, the exact context and the ultimate outcome is sure to be different by industry, by business, by role and by individual.  The question is, what is your context?  And what are you going to do to manage it?

A recent article by Gartner Research is instructive on the development of a 1 year plan to understand the context of hybrid working and to develop a plan to ensure that leadership and culture remains in-tact or flourishes in a hybrid working world.  The following borrows from this article to provide a step by step plan for leadership in a hybrid digital world. https://www.gartner.com/en/human-resources

A Step by Step Plan

Well before the pandemic, famous management consultant and writer Peter Drucker coined the phrase “culture eats strategy for breakfast”!  For clarity, he did not mean that strategy is unimportant – rather that an empowered organisational culture is a better path to achieving an organisations objectives.  Drucker’s words remain true today, and are perhaps even more important in a world were once solid strategic plans have been rendered useless by the breakdown of supply chains and other contingencies that could not have been planned for.

So, yes, by all means, create a strategic plan!  But reinforce it through a solid culture that can be leveraged when things go wrong.  Here is a simple 3 step plan.

  1. Adjust your culture to support a hybrid workforce
  2. Leverage new technology to enable people to be successful in a hybrid environment
  3. Upskill managers and leaders

Each step is explained below for clarity and to support implementation…

Step 1:  Adjust your culture to support a hybrid workforce

“As the world changes, stay true to your path and don’t change a thing,” said NO successful leader ever……  In business, staying still or failing to adjust as the context changes is suicide.  In industries and departments where working from home is technologically and practically possible, you can fight against hybrid working and lose your best people to more flexible organisations, or go with it, leveraging the benefits and mitigating the risks as best you can.  We recommend the latter.

If you are not clear on the profile of your existing culture, you have work to do.  Sack your HR person, run a culture survey and get your head around the importance of culture in a successful business.

If you are clear on where your business is at, culturally, and where you want to go, start by running a workshop with leaders and managers to identify both the risks and the benefits of hybrid working for their department and the broader business.   Develop initiatives to mitigate the risks and leverage the benefits.  For example, if relationships and trust between departments and individuals is critical to flow of information and the creation of value, ensure that the relevant teams and individuals have sufficient time in the office, especially early in their service, to get to know other key stakeholders.  Create ‘crossover days’ between departments and individuals, organise multi-team lunches and quarterly culture building events or implement a simple, digital peer to peer reward and recognition system, such as Bonusly.

Work with your teams to clarify which of the tasks they do on a day-to-day basis are best done from home; focussed, in-depth thinking, analysis etc. – work best done alone.  Contrast this with work that is best completed in a collaborative environment; idea generation, process improvements, relationship building etc.

Whatever actions you take, engage deeply and openly with your people, communicate, communicate, communicate and act on feedback swiftly and transparently.  You can be sure that this approach is better than doing nothing. For culture to succeed in a hybrid world, leaders must work intentionally to align and connect their people.

Step 2:  Leverage new technology to enable people to be successful in a hybrid environment

“They’ve got an App for that.”  Ever heard this term?  New technologies are being developed and released every day.  If you have a business problem or opportunity for improvement, chances are someone else has tried to solve it with a technology solution.

The first challenge is that sometimes the people in your team don’t have the knowledge of what technology is on offer in the market or the expertise to manage the wide array of technology challenges that can present themselves in your IT environment.   Partnership with an MSP can fill such a knowledge/skills gap ensuring you have the best fit between your problems and the tech solutions on offer.  MSP’s like Atlantic Digital employ very experienced, trusted IT practitioners who provide insight and continuity during the implementation of medium to long term IT Roadmaps.

MS Teams, Trello, Team viewer, Zoom, Envoy, IdeaFlip… these are merely a handful of the hundreds of apps that support and leverage hybrid working environments.  Remember Skype….kinda hit and miss for connecting with remote locations.  Remember getting in the lift and walking over to a stakeholder’s workspace on another floor….just to find that they are out to lunch.  By implementing best of breed systems and tools, your teams can be in a position to save heaps of time, connecting and collaborating, literally at the press of a button!

Step 3: Upskill managers and leaders

Gartner’s research supports the position that effective hybrid leaders are human leaders who are authentic, empathetic and adaptive to individual employees.  This research also suggests that culture connectedness is in crisis and must be accounted for in a hybrid workplace.  Firstly let’s take a closer look at the concept of culture connectedness.  Then we can consider the kind of upskilling managers need to make a positive impact in this space.

Gartner states that alignment and connectedness operate like the left and right sides of your brain — rational and emotional. Both contribute to a culture’s impact on business outcomes, such as performance and retention. The challenge is that “connectedness’ suffers in a hybrid world, however, without intentional efforts to cultivate it.  The informal coffee conversations become less frequent, people’s days in the office fail to cross over and people stop dropping by others offices because they are not sure if they will be there or not.  Add to this the increased turnover of staff (in some industries like technology) and you can see why some people’s paths may not cross for weeks or months, leading to an increasingly disconnected workforce.

And guess what?  The bad news does not end there, without the informal connecting interactions and conversations, alignment suffers!  This can lead to business and relationship problems between key stakeholders.  Not a path that you want to be on as a manager of leader…..

The upskilling solution, according to Gartner is to:

  1. Diffuse the culture through the actual work that people do:
    • Make people aware of the value their role provides the business and reinforce that this value is not tied to a location, but to an outcome.
    • Ensure people are getting personal value through their work – such as career development
    • Map and align the content and process of the work against the organisational values; we do this to achieve a “trusted relationship with customers”, we do that to ensure “our products are high quality” etc.

 

  1. Connect with individuals and teams through emotional proximity, when physical proximity cannot occur:
    • Create empathy, not just interest, for the mission of the organization by making its impact tangible to the individual. Help people to understand and articulate their “why” for working in your business.
    • Identify the “moments that matter” when employees are most likely to feel seen by others in the organization, and create these more intentionally. Understand how people want to be recognised and rewarded and give them just that.

 

  1. Optimize micro- (small-group) experiences
    • Recognise and accept that there will be sub-cultures within your broader organisational culture. The subcultures will be more adaptable to diversified work contexts.  Team leaders and managers will need to be trained and supported in moulding these sub-cultures
    • Equip managers and leaders to develop their own sub-cultures by introducing a culture mapping and development tool that gives them regular insights into employee sentiments as they change over time. Some good examples are Peakon/Workday, Lattice, Fifteen5 and CultureAmp.  On-point, in-time data on culture trends can create fantastic culture improvements and lead to significant increases in productivity and profitability.

 

Summary

So the above is not the three simple steps you were hoping for?  You are right; it’s not simple at all.  But you have to start adjusting your leadership and your culture to support a hybrid workforce, lest you’ll be lost in the dark ages of business.  You will need to leverage some of the new technology that is hitting the market to enable your people to be successful in a hybrid environment.  Upskilling managers and leaders is a great first step.  There is lots of literature out there.  All you really need is some direction and a little motivation to set you and your business on a path to success in this hybrid digital world.

 

How to Break Up with Your Current MSP

How to Break Up with Your Current MSP

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Reading Time: 4 minutes

Relationships can be hard!  Personal relationships, stakeholder relationships, customers, business partners….and don’t get me started on kids!

In business, relationships need to be win-win to ensure the creation of value for both parties and they often start out that way.  But over time, a lot of things can change; markets shift, quality can drop, products become commoditised as technology advances in leaps and bounds.  And relationships can falter as operational issues arise and expectations are not met.  Some businesses grow and others wither and die.  It is impossible to predict if business partners and suppliers you have chosen are going to be able to deliver on their end of the bargain – long term.  This is why, sometimes, you have to “break up” with the organisations that provide you products and services….when value is no longer being created, when prices increase but the service does not, when products are dropping in quality, when timeframes are rarely met, when relationship dysfunction impacts business outcomes or when the other party is just taking advantage of you.

No one likes a break up.  It’s a difficult conversation that few people want to have.  It can lead to disappointment and bad blood.  It can get messy!  The below contains some hints and tips to assist you in times like this.  The context in this blog is breaking up with your MSP (an IT Managed Service Provider) but the wisdom below is applicable to most other business break-ups too.

Problems that can arise?

Before launching in to break up strategies, let’s have a quick look at some typical problems that can arise when you have been working with the same MSP for a while:

  1. Complacency:
    • There appears to be no IT strategy or plan in existence from your current provider
    • You are experiencing declining organisational productivity due to mis-management of technology resources
    • There is a lack of support and service from the existing IT resources at times when they are most needed
  1. Poor response to a specific incident:
    • A cyber-attack has highlighted poor cyber-security systems or practices
    • There has been a loss of business data due to a “ systems failure”
    • There are on-going service outages and/or regular downtime
  1. Cost increases:
    • There has been an overspend on IT, against the budget
    • There are surprise IT expenses that you were not expecting
    • Price hikes are above the market for the services provided
  1. Failure to keep up with the growth of your business
    • The business has grown to the point where staff need to access ‘always on’ IT support, through a 24×7 service desk:- but your existing provider cannot deliver this
    • There is a need for specific technical skills and experience for the implementation of one or more business-critical IT projects:- but your existing provider does not have the much needed capability

Does any of this sound familiar?  If so, the best way forward is to have a serious conversation with your existing MSP.  Ever heard of the term “natural justice”?  It means giving people the opportunity to respond and/or the opportunity to improve.  It’s a good strategy to highlight the things that are not going well with your current MSP and clearly articulate your expectations.  Everyone deserves a chance, right?

Next Steps….

So there has been some problems with your MSP (or any other product/service provider you rely on) and you have informally let them know and nothing has changed; things are moving too slow, or they have lapsed back into their old ways?  What’s next you say?  Is it time to break up yet?  I’m afraid so…it’s time to do some adulting!

There are plenty of ways to do this and sometimes you can combine two or more of the below strategies to ensure that you achieve a great business outcome, preserve relationships (where possible) and manage and mitigate risks; like losing data, getting locked out of systems, being stranded without a provider or losing business continuity.  The below are my top 5 strategies for an MSP Breakup:

  1. Review your contract and confirm that it is still “in date”. Confirm the notice period and send a letter/email to your Account Manager giving notice.  Simple, direct and legal.
  2. If your contract is due to expire in the next 12 months, give your existing provider notice that you intend to “go to market” in the lead up to the expiry date. Invite them to make a submission.
  3. Write a letter or email outlining your concerns, actions you have taken to date and expectations going forward, giving a clear deadline for improvement. This is more of an escalation than a break up, however a good strategy nonetheless.
  4. For the brave: Set up a meeting with your Account Manager in person. Come prepared with the key issues you are dissatisfied with and examples.  Explain your position in a matter-of-fact, dispassionate way and let them know you will be going elsewhere for IT support.
  5. Identify an alternative MSP and set up a meeting to understand how they would better manage the challenges and opportunities within your organisational/industry context. Atlantic Digital aims to be ANZ’s most trusted MSP and is open to supporting business in such a transition.

In Summary

If any of these problems strike a chord with you; your MSP is complacent, responds poorly to critical incidents, is costing too much or cannot keep up with the growth of your business, it is probably time you had a conversation with a trusted, reputable MSP that is local to you.  Breaking up is hard to do, but with the above strategies, you will be in a position to take control of the situation and get into an MSP relationship where your business is proactively supported and is safe from cyber-attack, all for a fair price.  Best of luck!

 

Benefits of Working with an MSP

Benefits of Working with an MSP

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Reading Time: 4 minutes

Are you frustrated with your current IT services provider?  Or perhaps you have been trying to manage IT in-house and you are not getting the results you expect?  Costs too high?  Solutions not fit for purpose?  Or perhaps your tech is just not keeping pace with the changes going on in your business?  Welcome to the technology challenges of the 2020’s….and (whisper….) it’s not going to get any better unless you do something different.

Whatever the technology challenge, outsourcing your IT worries to a professional MSP company may be the solution you are looking for.  “But what exactly is an MSP” I hear you say.  Well, let’s have a closer look….

What is an MSP?

MSP is a common acronym used in modern businesses. An MSP (a Managed Service Provider), is a business that provides specialised outsourced services, usually IT services, to other businesses.  By outsourcing IT services to an MSP, small to medium sized businesses can obtain a level of IT support far superior to other IT solution options, often at a fraction of the price they are currently paying.  Outsourcing to an MSP can be a cost-cutting strategy, a part of planned business growth, or some other measure to match the changing context of a business.  To better understand the benefits of working with an MSP, let’s first consider some of the common challenges faces by existing MSP customers.

Common IT Challenges and Opportunities for Improvement

Sometimes IT challenges slap you in the face, like a cyber-security attack or a systems crash!  And sometimes you just don’t know what you don’t know in this ever changing global technology environment.  The IT challenges and opportunities for improvement can be endless.  To simplify, here are some of the common ones that we regularly see when we meet our customers for the first time:

  • There is no IT strategy or plan in existence
  • There has been a loss of business data due to a “failure”
  • There is declining organisational productivity due to mis-management of technology resources
  • There are regular service outages and/or regular downtime
  • There is a lack of support and service from the existing IT resources
  • There has been an overspend on IT against the budget
  • There are insufficient cyber security measures in place and the business is at risk of cyber attack
  • The business has grown to the point where staff need to access ‘always on’ IT support, through a 24×7 service desk
  • There is a need for specific technical skills and experience for the implementation of one or more business-critical IT projects

Does any of this sound familiar?  If so, it may be time for you to consider the benefits of an outsourced MSP arrangement.

Benefits of an MSP

Most contemporary organisations rely heavily on technology to make their products or provide their services; to keep the wheels of the business rolling.  Bigger businesses sometimes have a whole department of IT “generalists” involved in break-fix IT; when they hear that something is broken, they fix it…  But what do they do when they need specialised knowledge to fix a problem?  Googling can only solve the problem a fraction of the time!  And what about smaller businesses that don’t have a benefit of a capable, on-call IT resource?  To address each of these challenges, it may be time to look to the market to see what outsourced options are available and compare their features and benefits.

Benefit 1 – Manage Costs:  Most businesses juggle network performance, operational needs and security risk, while balancing cost considerations. A critical benefit of the MSP model is that it offers a predictable cost.  Once you sign a contract, you know what the spend is every month.  One less thing to worry about, right?  This way the business can plan better, stick to a budget and keep the owners/shareholders happy.

Benefit 2 – Supplement existing IT support:  The MSP model can also benefit organisations with in-house IT staff. Sometimes in-house staff are inexperienced with new tech or they just don’t have the expertise to manage the wide array of technology challenges that can present themselves in your typical IT environment.   Partnership with an MSP can fill the skills gaps when and where they appear, ensuring you have business continuity.  MSP’s often employ very experienced IT practitioners who can act as a Chief Information Officer, providing insight and continuity for the implementation of medium to long term IT Roadmaps.

Benefit 3 – Manage and Mitigate Risk:  Most businesses face a raft of risks on a daily basis, which, if left unmanaged, could bring the whole organisation down!  Cyber security is a good example.  Would you prefer a novice to do an Essential 8 Audit of your precious IT infrastructure, or a seasoned expert who has tested the security of literally hundreds of businesses?  The capability that goes with years of experience, purpose built IT management tools the latest infrastructure, software, compliance knowledge and security tools is often a better choice for businesses who must mitigate their IT risks to remain viable or stay ahead of the pack.

Benefit 4 – Stay in Front of the Innovation Curve:  MSP’s often provide a shared knowledge pool that is far deeper than in-house IT support.  They have experts in specified fields that work across companies and industries, always learning, poised to solve customer problems at the press of a button – literally!  Without access to an external specialist resource, often times businesses don’t know what they don’t know… There could be a solution to your expensive IT challenge, that you have never heard of, that could save (or make) you literally thousands of $$$ in the next quarter. Let that sink in for a moment…..

In Summary

The MSP model is a great fit for organisations that:

  • Need to keep their business safe from cyber-attack
  • Don’t have any/enough internal IT resource to handle maintenance, updates, and repairs
  • Want to maintain a high level of IT service to the business to support operations for a manageable monthly cost
  • Need to keep their business purring with minimal IT downtime and no lost data
  • Have a need to scale up and down their IT resources to deliver projects that require specialised skills or supplement existing BAU IT functions

If any of this strikes a chord with you or draws a match with your business, it is probably time you had a conversation with a trusted, reputable MSP that is local to you.  Good luck!

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