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How to Track Your Request Status
Once you’ve logged a ticket or submitted a service request, it’s easy to keep track of progress. This guide shows you how to view updates, add extra details, and stay informed.
Step by Step Instructions:
Step 1: Access the Support Portal
Go to https://helpdesk.atlanticdigital.com.au/portal/ and log in using your usual Microsoft Single Sign On (SSO) credentials.
Step 2: Click “My Tickets”
On the homepage, select My Tickets. This section displays:
- All your open and closed tickets.
- Service requests you’ve submitted.
Step 3: View Details
- Click on any ticket or request to open it.
- You’ll see:
- Current status (e.g., Open, In Progress, Awaiting Approval, Closed).
- Updates from the support team.
- Any approvals required for service requests.
Step 4: Add Comments or Files
If you have more information to share:
- Use the Comment section to add notes.
- Upload additional files or screenshots if needed.
Tip: Adding extra details can help resolve your issue faster.
Step 5: Stay Updates
You’ll receive notifications via:
- The portal (visible in My Tickets).
- Email updates for any changes or responses.
Additional Support
If you need further assistance, you can:
