Call Us
1300 699 077 (AU) or 0800 699 077 (NZ)
How to Log a Ticket (Issues, Cyber Security, and Service Requests)
Whether you need to report an IT problem, flag a cyber security concern, or request a new service or product, logging a ticket in the support portal is quick and easy. This guide will walk you through the process step by step.
Step by Step Instructions:
Step 1: Access the Support Portal
Go to https://helpdesk.atlanticdigital.com.au/portal/ and log in using your usual Microsoft Single Sign On (SSO) credentials.
Step 2: Choose the Right Option
On the homepage, you’ll see two main buttons for creating tickets:
- Report an Issue – For IT problems or cyber security concerns (e.g., phishing, suspicious emails, hardware faults).
- Make a Request – For requesting services, hardware, software, or access changes.
Step 3: Fill in Your Details
Depending on what you select:
-
Report an Issue:
- Enter a clear Summary of the problem.
- Add a detailed Description (include steps taken, error messages, or symptoms).
- (Optional) Provide your contact number.
- Attach screenshots or files if helpful.
- For cyber security concerns, mention “Security” or “Phishing” in the summary and attach evidence.
-
Make a Request:
- Select the appropriate category (e.g., Software, Hardware, Access Requests).
- Provide all required details (e.g., software name, version, reason for request).
- Attach supporting documents if needed.
Additional Support
If you need further assistance, you can:
